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Privacy Policy

Last Updated: April 2026

At Dyore Experiences, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

1. Information We Collect

We may collect and process the following types of information:

  • Identity Data: Name, title, and date of birth (for age-restricted experiences).
  • Contact Data: Phone number, email address, and physical address.
  • Transaction Data: Details about payments and services you have purchased from us.
  • Technical Data: IP address, browser type, time zone settings, and device information.
  • Dietary Preferences: Specific health or allergy information provided by you for your experience.

2. How We Use Your Information

We use your information under the following legal bases:

  • To fulfill a contract: processing reservations, managing bookings, and taking payments.
  • Legitimate Interests: Improving our website, ensuring security, and enhancing customer service.
  • Consent: Sending updates, seasonal menus, or promotional offers (which you can withdraw at any time).
  • Legal Obligation: Maintaining records for tax purposes or health and safety regulations.

3. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, customer profile data is kept for [Insert Period, e.g., 3 years] after your last interaction unless a longer period is required by law.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your data only:

  • Service Providers: With trusted third parties such as booking platforms (e.g., OpenTable), payment processors (e.g., Stripe), and email marketing tools.
  • Legal Requirements: When required by law, court order, or to protect the safety and rights of Dyore Experiences.

5. Cookies & Tracking

Our website uses cookies to enhance your experience.

  • Essential Cookies: Necessary for the website to function (e.g., login or booking flow).
  • Analytical Cookies: Help us understand how visitors interact with the site.
  • You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect website functionality.

6. Data Security

We implement industry-standard security measures (SSL encryption) to protect your personal information from unauthorized access, misuse, or loss. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your location, you have the following rights:

  • Access/Update: The right to request a copy of the data we hold about you.
  • Deletion: The right to request that we “forget” or delete your data.
  • Object/Restrict: The right to stop us from processing your data for specific purposes (like marketing).
  • Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

8. Third-Party Links

Our website may include links to third-party websites (e.g., social media or partners). Clicking those links may allow third parties to collect data about you. We do not control these websites and are not responsible for their privacy statements.

9. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from children. If we discover such data has been collected, it will be deleted immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Privacy Team:

By using the Dyore Experiences website, you agree to the terms of this Privacy Policy.

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